We will deliver to any address; private, work or PO Box Numbers in the U.K. mainland and Northern Ireland using Royal Mail Tracked 48 or 24 Delivery. Our policy is to only post your order when sent Royal Mail on Tuesdays & Thursdays to avoid your order being held in storage over the weekend.
We aim to dispatch all orders within 3-5 working days. You can request at time of ordering that your order is dispatched on any future date. We will advise you if your delivery will be later than the date stated. If you request a future date, our policy is to send the item(s) to arrive 1 day prior to that date.
Please ensure that the recipient of the order will be able to accept the delivery, or a safe place to leave the parcel is available.
We will deliver to the address as you entered it and can not accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. We accept no liability or provide a refund if delivery is not made due to the recipient not being available, or if the chocolate become unsuitable as a result of non-delivery. We use third party companies for delivering your order and cannot be held responsible for late deliveries due to postal strikes, transport strikes or incidents, adverse weather conditions or any other incident or reason that is out of our control.
If you have selected for your order to be delivered to a work address, Trenance Chocolate shall be deemed to have delivered the order to its intended recipient, delivering it to the reception area at that business address. Proof of delivery should be obtained by the Royal Mail but may not be available on all occasions.
Standard delivery is charged at £4.95 using Royal Mail Tracked 48 Delivery and £6.95 for Royal Mail Tracked 24. Depending on basket value postage cost will vary. This service does not guarantee delivery on a specific date and no signature will be obtained from the recipient.
