We will deliver to any address; private, work or PO Box Numbers in the U.K. mainland and Northern Ireland using Royal Mail Standard Delivery or courier service (when requested). Our policy is to only post your order when sent Royal Mail on Monday-Thursday to avoid your order being held in storage over the weekend.
We aim to dispatch all orders within 2-3 working days. You can request at time of ordering that your order is dispatched on any future date. We will advise you immediately if your delivery will be later than the date stated. If you request a future date, our policy is to send the item(s) to arrive 1 day prior to that date with "Do Not Open Until (date specified by yourself)" clearly labelled on the package.
Please ensure that the recipient of the order will be able to accept the delivery.
We will deliver to the address as you entered it and can not accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. We accept no liability or provide a refund if delivery is not made due to the recipient not being available, or if the chocolate become unsuitable as a result of non-delivery. We use third party companies for delivering your order and cannot be held responsible for late deliveries due to postal strikes, transport strikes or incidents, adverse weather conditions or any other incident or reason that is out of our control.
If you have selected for your order to be delivered to a work address, Trenance Chocolate shall be deemed to have delivered the order to its intended recipient, delivering it to the reception area at that business address. If sent by courier a signed receipt of delivery will be obtained from a representative at that business address. No record of receipt will be obtained when items are sent Royal Mail Standard Delivery.
Delivery is charged at £4.95 for orders of £16.74 and under, £3.95 for orders £16.75 and over using Royal Mail Tracked 48 Delivery. This service does not guarantee delivery on a specific date and no signature will be obtained from the recipient.
We can offer a courier service within the U.K. mainland only, not Northern Ireland. Please contact us for details and prices of this courier service.